Purchase Policy for TheCloudTree HCM
This Purchase Policy governs all purchases made for TheCloudTree HCM (“Service”), offered by TheCloudTree Private Limited (“TheCloudTree”, “we”, “us”, or “our”). By purchasing any subscription, plan, add-on, or related service, you agree to this Purchase Policy, our Terms of Service, and our Privacy Policy.
1. Scope of Purchases
This policy applies to all paid offerings related to TheCloudTree HCM, including subscriptions, upgrades, add-ons, implementation support, onboarding assistance, and any other paid service made available through our Website, sales team, or authorized channels.
2. Orders and Authorization
When you place an order, you represent that you are authorized to act on behalf of the organization purchasing the Service. All orders are subject to acceptance by TheCloudTree. We may decline or cancel an order if we believe it is inconsistent with our Terms or pricing terms.
3. Pricing
Prices for TheCloudTree HCM are communicated through our Website, proposal, invoice, or sales quotation, as applicable. Unless otherwise stated, all prices are in Indian Rupees (INR). Applicable taxes, duties, and statutory levies will be charged in addition to the listed price, wherever required by law.
4. Payment Terms
Payment must be made through the payment methods made available by TheCloudTree or specified in the invoice or quotation. Where payment is made through a third-party payment gateway or bank transfer, service activation may occur only after successful receipt and verification of funds.
5. Subscription and Billing
TheCloudTree HCM may be offered on monthly, annual, or enterprise billing cycles, depending on the plan selected. Unless otherwise agreed in writing, subscriptions may renew automatically at the end of the billing term. You are responsible for ensuring that your billing and contact information remains current.
6. Plan Changes and Upgrades
You may request upgrades or add-ons at any time, subject to availability and pricing in effect at the time of request. Any change in plan, user count, or module scope may result in revised billing terms. Where a separate enterprise agreement exists, that agreement will prevail over this policy to the extent of any inconsistency.
7. Activation
Service activation generally begins after payment confirmation and completion of any required onboarding details. For enterprise deployments, activation timelines may depend on configuration, implementation, and data migration requirements.
8. Billing Disputes
If you believe an invoice contains an error, you should notify us within a reasonable time after receipt of the invoice. Failure to raise an issue promptly may affect our ability to review it. However, undisputed amounts remain payable in accordance with the invoice terms.